Create a Privacy Policy for Your Shop & Secure Your Customers’ Trust

If you’ve been following the steps to get up to speed on data privacy, your final step is to update (or create) your shop’s Privacy Policy.

Do I need a Privacy Policy if I only sell on Etsy?

All shops should have their own privacy policy, even if only you sell on Etsy or don’t even have an email list! If you run a business with customers, you handle personal data.

Do I need a Privacy Policy if I’m not worried about the GDPR?

Yes, you should have your own privacy policy even if you don’t think the GDPR applies to you or if you’re not worried about it. Here’s why:

  1. Customers are expecting more transparency and honesty, regardless of the law.
  2. Other privacy laws almost certainly apply that require a privacy policy. “GDPR standards” should work for these too (though seek legal advice if you’re unsure).
  3. Certain features in Google Analytics (and other tools) require notices that Etsy doesn’t cover in their own privacy policy, such as Advertising Features.
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Do You Need Consent for Your Advertising & Analytics?

We’re used to asking people to sign up to newsletters and email lists. We might need to tweak how we do it and refine our “consent process”. But the basics stay the same:

People actively send us their details.

But personalized advertising and analytics happened in the background. No questions asked.

Until now!

This article is all about asking for user consent. You will still need to update (or create) your privacy policy for all the advertising and analytics tools you use, even if you aren’t required to collect consent for all of them.

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Avoid the Blacklist & Do Email Marketing Consent Right

Google “email marketing best practices” and you’ll get millions of results.

Literally.

But also unsurprisingly. The internet is chock full of marketers wanting to tell you how to write can’t-say-no subject lines and make-money-while-you-sleep drip campaigns.

But what about the basic email best practices? You know: how to send emails that are legal and ethical.

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Keep Your Customer Information Safe: It’s Your Responsibility!

Just like you need to have a basic understanding about tax laws and business registration laws, you need to get the gist of how to keep your customers’ details safe and secure.

Understanding your obligations will help you:

  • Know what information you can ask for and how to ask for more.
  • Deal with any customer requests about their data.
  • Make sure you’re telling them the right information during checkout and in your privacy policy.
  • Vet the tools and services you use to make sure they help you stay compliant.
  • Inform your customers if they might be affected by a security breach in any of the systems you use.
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7-Question Data Audit (plus how to choose GDPR-compliant tools)

Before you can take any action — update your privacy policy, add a new opt-in box or change your consent process — you need to know what data you currently collect and what you do with it.

Luckily, it doesn’t need to take you all day. It’s just a simple record of the different sources of people’s information, where you store it and what you do with it.

In fact, you can do it with just 7 questions!

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Privacy Laws + Makers

Get to know your obligations as a business owner, for the data you collect and store for your customers, contacts and website visitors.

The legal side of business is boring.

Super, incredibly, put-you-to-sleep boring.

So boring this article needs a disclaimer!

But there are very good reasons to stay on the right side of the law – including some you might not expect!

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Are You Falling into These 4 Scary Data Traps? Here’s How to Get Out!

The website had been live for a month and it was all going downhill.

It didn’t start out like this. There were hundreds of hours poured into making everything just right and carefully crafted campaigns sending visitors every day. The first reports showed good revenue and a frankly fantastic sales conversion rate of 3%.

But the next time I looked, it was 2%. Then 1.5%. What was going wrong?

Well, nothing. It was exactly what I expected. But to a stressed-out business owner, these numbers looked terrifying. The site is failing!

Why would two people interpret such obviously bad results so differently?

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Google Analytics vs Etsy Stats: Which is Better?

Reading and understanding the numbers around your shop’s traffic is super important. If you can do this, you can better understand where you should focus your marketing, what parts of your shop could be improved, and make sure you’re seeing real benefits from all your promoting efforts.

There are two sources for this information: Etsy’s built-in Stats and Google Analytics (“Analytics” or just “GA”). They both have their pros and cons, so you’ll most likely continue to use both hand-in-hand to gauge your performance. But when should you use each one?

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What Etsy Inc Can Teach Us about Goal Setting for Our Values

Love him or hate him, Josh Silverman is one of the big names of 2017. Not a politician or part of the Hollywood elite, but creating controversy nonetheless at a place that’s close to our hearts.

When Silverman stepped in as the new Etsy CEO earlier this year, his mandate was growth. That meant growth for shareholders, but also growth for sellers.

The past few years haven’t been easy, for Etsy or sellers. Despite their increasing Gross Merchandise Sales, 2014 through 2016 saw the average amount spent per buyer and per item fall. More buyers who buy cheaper things for less is not a good outcome for handmade businesses trying to crack a luxury market!

Despite this, sellers as a whole haven’t welcomed Silverman with open arms. They see him representing “big capitalism” and fear the changes he’ll bring will destroy the last vestiges of the Etsy they once knew.

A scary story, perhaps. Let’s take a break for a moment and think about ourselves…

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Are You Still Confused About 2017’s New Etsy Shop Stats?

A few weeks ago, I visited the Etsy forums.

Did the hair stand up on the back of your neck?

Ok, so it’s not quite that scary in there. It’s just a lot of very passionate sellers who are trying to run a successful shop and are worried about changes to their platform that might make that harder.

And rightly so! It’s never nice to have the rug pulled out from under your feet.

So it didn’t surprise me one little bit to see the plethora of threads, discussions and yes – complaints – about the new Etsy Shop Stats that were released earlier this year. Sellers were talking about why the changes were made, the things they couldn’t find anymore, and the new numbers that didn’t make sense.

So what do I think? Should you be throwing in the Etsy-Shop-Stats towel or running back to it with open arms?

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